Shipping and Delivery Policy

 Shipping Rates

  • Shipping within France:
    • Standard Shipping: Free (delivery time approximately 7 to 30 days).
    • Secure Shipping (Loss/Breakage/Theft): €6.90 (delivery time approximately 7 to 30 days).
  • Shipping within the European Union:
    • Standard Shipping: Free (delivery time approximately 7 to 30 days).
    • Secure Shipping (Loss/Breakage/Theft): €6.90 (delivery time approximately 7 to 30 days).
  • Shipping to North America:
    • Standard Shipping: Free (delivery time approximately 7 to 30 days).
    • Secure Shipping (Loss/Breakage/Theft): €10.90 (delivery time approximately 7 to 30 days).

Other Countries:

For shipping rates to other countries, please send an email to contact@enchanted-peach.com.

Shipping Time

  • Preparation and dispatch time: 48 to 72 hours after purchase.
  • Longer delays possible for various reasons (invalid address, customs, etc.).

Promotions/Bulk Items/Voluminous Products

  • Delivery times can extend up to 8 weeks.
  • Made-to-order production at our overseas factories to ensure optimal quality.

After Shipping

  • Shipping confirmation by email with tracking number.
  • Estimated delivery times but not guaranteed.

Order Modification

  • Possibility to modify the order (address, etc.) within 30 minutes after the order by email to contact@enchanted-peach.com.
  • Order cancellation is not possible, only modifications.

Non-Receipt of Item

  • If the item is not received but tracking shows it as delivered, contact the carrier.
  • Inform us by email at contact@enchanted-peach.com.

Shipment in Multiple Packages

  • Shipment from various international warehouses.
  • In case of stock shortage, shipment may be divided into multiple packages for faster delivery.

Order Arrival Time

  • Shipment from our domestic warehouses.
  • Estimated delivery time in France: 7 to 30 days.

Order Stuck or Lost

  • Transport insurance on every order.
  • In case of issues, a new package will be sent with expedited shipping and full tracking.
  • Refer to our refund and return policy for more details.

Customer Support and Assistance